Summary

Provide support and supervise the proper functioning of the technological equipment to ensure business continuity.

Principale Job Duties: 

• Provide support and supervise the proper functioning of the technological equipment to ensure business continuity.
• Manage and Support Wired and wireless network.  
• Manage incidents and service requests from users, ensuring a solution. 
• Access management to technology resources 
• Document the relevant details of incident or service requests 
• Resolve incident or service requests if possible on first contact 
• Escalate incident or service requests that can't be resolved in the agreed time. 
• Keep users informed of the progress of their requests. 
• Close All Resolved Incidents 
• Notify users of impending changes or scheduled outages 
• To be the first line of research and diagnosis IT issues 
• Configuration and support for label printers, plotters, laser cutters, and specialized industry software 
• Monitor and remotely support users outside of regular working hours at pre-established times. 
• Windows Active Directory Management 
• Support for virtual environments in Microsoft Azure 
• Support for Microsoft 365 environment  

Knowledge & Skills

Basic knowledge in: 

• Cybersecurity 

Intermediate knowledge in: 

• Cloud environments (Azure, AWS) 
• Language: English 
• Windows Servers 

Advanced knowledge in:  

• Configuration of routers, switches y firewalls 
• Configuring and Managing Active Directory 
• Computer Repair & Maintenance 
• Installing and configuring antivirus and other security programs     
• Installing operating systems and other programs     
• Maintenance and configuration of label printers, plotters, cutters and other equipment that connect to the corporate data network. 
• Installation and configuration of industry-specific software 
• Install and support Microsoft 365 tools and programs. 

Education & Certifications

• Computer Science Engineering or similar  
• Minimum 3 years of experience in a similar position